By booking a ticket or entering the premises of Patna Zoo, you agree to the following terms and conditions. Please read them carefully before your visit.
1
No Refunds or Modifications
- All bookings are non-refundable and non-modifiable
- No cancellation, rescheduling, or chargebacks accepted
- Booking constitutes service delivery
- Contact us before initiating disputes
2
Right to Admission
- Entry only to person named on ticket
- Tickets are non-transferable
- Valid government photo ID required
- Management reserves right to deny entry
3
Time Slot Compliance
- Tickets valid only for assigned time slot
- Arrive 30 minutes before scheduled time
- Late arrivals may not be admitted
- No rescheduling allowed
4
Scope of Entry Ticket
- Access to General Zoo Grounds, Children's Park, Aquarium
- Includes Botanical Garden and open exhibits
- Additional activities have separate charges
- Restricted areas are prohibited
5
Property Protection
- Do not damage or deface zoo property
- Violators face penalties and legal action
6
Ticket Misuse
- Tickets must not be resold or tampered with
- Misuse leads to legal consequences
7
Wildlife Protection
- Protected under Wildlife (Protection) Act, 1972
- No weapons, inflammables, teasing or feeding animals
- Violations are punishable under law
8
Public Conduct
- No littering, shouting, smoking, spitting, harassment
- Violators removed immediately without refund
9
Plastic-Free Zone
- Plastic use restricted inside premises
- Plastic bottles allowed with ₹50 security deposit
10
Adventure Activities
- Age, health, or height restrictions may apply
- No refunds if deemed ineligible after booking
- Strict adherence to safety protocols required
11
Staff Interaction & Respect
- Respect all staff and officials
- Misconduct leads to eviction and legal action
12
Weather-Related Closures
- No refunds for weather-related disruptions
- Check weather conditions before booking
13
Photography & Filming
- Personal photography allowed
- Professional photography requires permission
- No drone usage without permission
- Management may use visitor images for promotion
14
Minors & Guardianship
- Children under 12 must be accompanied by adult
- Parents/guardians fully responsible for children
- Age/height restrictions in certain areas
15
Special Needs Visitors
- Accessibility available in specific zones
- Inform staff in advance for special arrangements
16
Modifications to Terms
- Management may update terms without notice
- Review current terms before each visit
17
Liability Disclaimer
- Visitors enter at their own risk
- Not responsible for injuries due to personal negligence
18
Emergency Situations
- Follow staff instructions during emergencies
- Emergency exits and first-aid clearly marked