Privacy Policy

Patna Zoo – Mobile Application & Website
Effective Date: 19-03-2026

Patna Zoo ("we", "our", "us") operates the official website and mobile application for visitors. This Privacy Policy explains how we collect, use, and protect your information when you interact with our platform.

By using our website or installing and using our mobile application, you agree to the terms described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

(a) Personal Information

• Name
• Email address
• Mobile number
• Address

(b) Booking & Ticket Information

• Visit date
• Number of tickets
• Payment details
• Special requests (if any)

(c) Payment Information

Payments are processed securely through trusted third-party payment gateways such as SBI ePay. We do not store your debit/credit card details on our servers.

(d) Device & Usage Information

• Device type
• Operating system
• IP address
• App and website usage statistics
• Crash reports (for mobile app)

2. How We Use Your Information

• Ticket booking and transaction processing
• Sending booking confirmations and updates
• Providing customer support services
• Improving platform functionality and user experience
• Compliance with legal requirements

3. How We Protect Your Information

We implement appropriate technical and organizational security measures including SSL encryption, secure servers, restricted database access, and regular security monitoring to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, rent, or lease your personal data. We may share information only in the following cases:

• Authorized payment gateways (e.g., SBI ePay)
• Government authorities if required by law
• Technical service providers for system maintenance

5. App Permissions

• Internet access (for booking and updates)
• Notification access (for booking alerts and announcements)
• We use camera/media permissions to allow users to upload photos for [Lost and Found/Reporting features].
• We use location data to provide [internal navigation/map features] within the zoo.

6. Data Retention

We retain your data only as long as necessary for booking records, legal compliance, and service improvement purposes.

7. Children's Privacy

This platform is not intended for children under 13 years of age. We do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page along with a revised Effective Date.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Director
Sanjay Gandhi Biological Park (Patna Zoo)
Patna, Bihar, India

Email: patnazoobihar[at]gmail[dot]com
Phone: 06122217758